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Recently, there has been an increase in the adoption of voice in this technology enterprise, with 68% of companies saying that they have a voice technology strategy, which is 18% higher than 2019. And not in the companies that will plan in the next 5 years.

The epidemic forever changed the tech stack of enterprises. Many companies already had numerous pieces of software in place – from web conferencing to collaboration tools – which made the transition from face-to-face to remote a little more seamless, but the epidemic stimulated the rapid development of other technologies in both importance and popularity. Year 2020. In voice technology, in particular, there has been a significant increase in adoption in industries, with 68% of respondents reporting to their company, including voice is a technology strategy – which is 18% from 2019.

Epidemics have shown that organizations that have already integrated voice and technology into their tech stacks have the ability to scale, axis, adapt and manage with vigor to deal with unexpected changes. But the barriers to adoption are still enormous, as outlined in annual SpeechMatics trends and forecasts for the Voice in Technology Report.

The biggest challenges with voice technology today are accuracy (% (%)) and pronunciation or speech-related issues (issues1%). Identifies more accurately, understands, and even transcribes for speech-to-lessons. In English, it’s American English, and error rates are generally higher for Australian Australian accents, British accents, Jamaican accents, and more. For companies that take advantage of the technology to communicate with, this presents a huge challenge.To reach speech technology to its highest potential, everyone needs to understand who it interacts with.

But, providers are taking massive steps in this area to ensure that Voice is technically applicable to G and is useful to all end users, and organizations are beginning to understand what the future holds. Of those who have not yet put in place a strategy for voice technology for G, 60% reported that it is something they will consider in the next 5 years. With the technology and new innovations behind the evolving technology making it increasingly reliable and accurate, it is sure to be a crucial part of any enterprise’s tech stack.

The epidemic may have accelerated the current digital transformation, but it also showed organizations the sheer importance of having new, essential tools for tech stacks. There is no doubt that in 2021 and beyond, Voice is a technology.


Speechmatics from various industry owners / executives / C-level, senior management, middle management, intermediate and entry level professionals in UP, Europe, United States, Asia and Australia have earned data points.

Read the full report of Speechmatics.


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