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Zoom.7 is expanding into a massively lucrative cloud contact center market by acquiring the publicly listed Five 9 in a .7 14.7 billion in-stock deal.

Founded in 2001, Five 9 offers its customers a suite of tools for managing in-bound communications, voicemail, messaging, email and more. CRM integration across the Five 9 platform, intelligent routing to connect each request to the most appropriate agent, and AI-powered assistants also indicate what steps they should take next.

Digital conversion

Like almost every cloud-centric company in the technology sector, its share has been a major beneficiary of the Society’s extensive digital transformation to nearly three times its value in the 12 months beginning March 2020. To bite shareholders, Zoom is offering an offer of around Rs 200.28d per share, offering a 13% premium on the Five 9 Friday closing price.

Zoom is probably known as the enterprise app that surpassed the office fee environment during the epidemic to become the def group group video chat tool for millions of people globally, it has also offered a cloud-based business phone system called Zoom Phone from 2019. This sees zoom as a complementary technology in the same place – zoom all-in on enterprise communications.

“Enterprises communicate with their customers primarily through a contact center, and we believe this acquisition creates a leading customer engagement platform on how companies of all sizes connect with their customers,” Eric S. Yuan, founder and CEO of Zoom, said in a press release. It will help redefine, ”Zoom founder and CEO Eric S. Yuan told a press conference. Release.

But perhaps more than that, Zoom will be in a strong position to cross-sell and sell its various products, offering existing Five 9 customers the zoom conference and meeting-centric tools, while Zoom Schuhorn could try to offer its own customers as part of an all-inclusive single-subscription offering. Five is on 9.

The global cloud connectivity market was a બજાર 11.5 billion industry in 2020, although that figure is projected to more than triple in four years. A quick glimpse into the industry shows that last year TWards collected 14 143 million in Cadesk’s valuation of 3 3 billion, while Eric All took 120 120 million in valuation of એક 1 billion last month.

Zoom said it expects the acquisition of Five 9 to close in the first half of 2022, although it is still subject to the approval of Five 99 shareholders. Assuming the remaining hurdles have been overcome, the Five 99 will act as a unit within the Zoom, the Five 9 CEO Rowan Traope Lope will continue in his current role, while becoming the President of the Zoom, and report directly to the Yuan.


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